How To Present Logo Design and Identity Projects to Clients
It’s time to show your work today we’re going to learn how to present logos and identity projects
So What Is This
this here is a logo presentation methodology homed by years of stakes School of Hard Knocks presenting logos is a science, not an art so by learning this methodology you’ll be able to sell your logo designs easier to your prospective clients
if the logo is the product the presentation is the packaging and good packaging presents what’s inside clearly and without question where this fits into the overall identity process is right after you’ve completed your first round of logo designs, the draft, what you want to present to the client.
This is the presentation that happens immediately after that so before this, the client should have seen any designs for you and they’re coming into this expecting big things.
I can remember when I first started and the first time I sent logos for approval to a client it was in an email each logo was a JPEG file that was attached each version individually and I sent fifteen options to the client that was a huge huge mistake! and I think what I was really looking for is the client to provide some level of art direction.
Quick note for all you guys who are sending your logo designs over email stop it! identity design jobs are best presented in person or over the phone stop treating your clients like designers and creative directors because they’re not OK sometimes they are designers and creative directors but you should still treat them like the design part the creative direction part is your job because that’s what they hired to do.
But the real reason why this is important is to manage and control revisions I know that you have all experience this, scope creep revisions getting out of control version sixteen, seventeen, eighteen and the whole reason you want to present your logos beautifully the first time is to sell the client on a single concept.
Before we get into the actual presentation and breaking that down there’s a few prerequisites in the first is a solid discovery.
The discovery phase is where you take all of the words and the ideas that the client has in their heads and organize and streamline this information into something that you can digest the goal is to start the project on the same page.
Number to take collaborative steps from the outside looking in this is how a logo design project looks like to a client you start at point A which is all the information that they have rattling around their head and then you wind up at point B.
which is a perfect logo when in reality we all know that the creative process looks kind of like this.
where you have a point A and then point B. and then point B V two and then final and then point C. and then you have final final and then you have final final version three it’s along winding road to get to a perfect identity. Now Chris Do calls that scaffolding you’re building towards the final product in a set of sequence of steps for me it’s kind of winds around a little bit so that’s why I like this image.
One of the best things to do as a collaborative step is to do style scapes style scapes or like mood boards on crack we’ve done many videos about them just search The Futur Channel for the word “style scape” to find them but if you have this you have a broad compass direction in which to take the brand So you’re basing your decisions not just on words but also visuals.
All right the next requirement is incredible work it should go without saying but you need to present your best work to the client.
The fourth is the right tools.
So here at blind we use a combination of Photoshop to generate mock ups of our logo designs and then we present them using keynote software I know a few of you out there are on Windows machines but keynote is amazing you can buy it I think for Windows not sure but bottom line use keynote it’s way better than Powerpoint.
A few of you have seen this new Adobe app that is out called dimension this is really promising I am super excited about dimension. I have no idea how to use it yet stay tuned for that tutorial as soon as I learn it.
All right drum roll please let’s build the presentation…
Step one you want to start at the beginning it seems common sense but you’ll be surprised how many designers just jump into throwing up their logos as soon as the meeting starts or worse just sending off a PDF that has one logo per page and expecting the client to flip through it.
You need to start at the beginning what I mean by that is to recap the reason why they want a new identity one thing that I like to say is if you guys can remember our goal is to build a new visual identity that….
and then you insert the pain point here and if they don’t have a pain point insert the objective here
re positions you to to gain more sales increase your revenue have your brand match your audience better these are all examples of the reasons why people need a new identity now this should have been fleshed out way before way before discovery in your early sales calls so you should have this already somewhere in your notes.
By reliving the pain point you’re putting that person back into the buying mentality that they were when they started the engagement and this can be a really really powerful thing for approvals.
This is also a great place to just confirm that you had the goal right to begin with and to make sure nothing has changed.
Step two recap the steps that you guys have taken together let’s say something like guys before we dig into the work let’s take a step back and review the process to date
and then show them a slide that looks similar to the one below.
These are all the important words that we drew out of a discovery session and I walk them through and I say look you know you want to be bold, powerful but bright and basic, colorful, current, inventive, you want to remind them of the place that they were in when they were giving you this inspiration to begin with.
It’s difficult for people to disagree with other people a lot it’s even more difficult for them to disagree with themselves and so if you remind them of the decisions that they’ve made to date like the words that they chose to describe the brand they want and makes it really hard to refute the results of what you’ve drawn out here.
So then we look for patterns you know unvarnished, character, preserved, quality, on the left and then we have premium, hip, expressive on the right and what we’ve drawn here is unvarnished beauty.
Then after this point we will typically just go over the style scape that they chose and then we would be caught up. Typically you want to spend no more than five minutes on this you just want to give everybody a palate cleanser kind of like
“Hey remember this? let’s go… let’s let’s build on the steps that we’ve already taken” and that’s why this is really important because he want everybody in the room to be on the same page at every step during this meeting.
All right step three this is the big one display your work so the ideal number of logo concepts to present is three.
One thing I have found is that by presenting three options you’re allowing them to say no to one without saying yes to one right there in the room so that means because they have three They can say “you know what I’m not really feeling this one” but they still can choose between two.
So all this being said the three logo options that you present need to be very closely related to each other because you’ve already set the direction in the style scale.
So as you present your work you need to explain the thought behind each version and this is really really important
You know they did a study a while back about e-bay sales and they found that even something as simple as a computer sold for a much higher price point on e-bay if the description included a story about it, I think the average was like $350 the difference between one that was just the tech specs and then one with some elaborate story about where this computer has been, how much revenues generated and how your so attached to it.
Having a story behind each piece lets you sell it easier but one thing you need to ask yourself is this story better told visually?
Another idea is to look for ways the you can show the relationship between the piece that you designed and an element that you hold for inspiration or in the style scape.
So in this circumstance we needed to use a piece of the flame on the left and we eventually turned it into a kind of nice elegance swoosh to the right. This slide was actually used in the presentation to the client to explain our process and how we arrived here.
Let’s dig into the actual slides each of the three versions should be presented on the same sequence of slides the first being just a simple isolated logo on white so what this does is allows the client to just look at the logo.
We’ve seen fancy logo presentations that dove right into mockups and it’s difficult for a client to really absorb the visual information, plus they just see it on a white background we place logo in the center of the page a lot of negative space around it to really focus the eye on the actual logo
The second slide is a split screen one color logo this is really important because the goal here is to demonstrate how great your logo looks on a dark background and a light background without any assistance from color and hopefully this will show some thought when the client’s looking at this like I never thought about how the logo would look on a black background.
The third side is a collection of standard mock ups and what I mean by standard mock ups is the typical mock ups that you would expect from a love of presentation a business card, stationary, maybe an envelope, these are things that people expect to see their logos on. It’s crucially important to draw elements from your discovery from the style scapes to use in these mock ups.
Things like colored backgrounds and making sure the color of the shirt matches the new brand that your building, there’s nothing worse than presenting a logo on a mock up template that doesn’t fit the brand, so you want to make sure that every template, every stock photo that you purchase is on brand every time.
Slide number four small format mockups it’s pretty self-explanatory guys it’s the logo done really small so things like pens, pencils, pins, wax seals, cufflinks.
You want to really get into the brand in trying to figure out how they would use the logo in a small space, as we move through this you’ll find that the things that you present here I want to say seven times out of ten you’re going to wind up designing down the road.
The clients can see this they’re going to love it they’re going to ask you “Hay Let’s do that.. we should do that” “how much do you think it would take for you to design that?” so this is a great way to both demonstrate the brand and up sell other services.
So since we did small format the next stuff is large format now large format is signage wayfinding interior graphics, billboards things like that things that really put the logo at scale.
By putting their logo on the side of the building that is such an ego boost for a small business man.
I mean think about it what if you walked into a room or walked into a meeting and somebody had your logo on the side of the building. It’s going to feel good and that’s the goal with this so feel free to have fun with this if you’re rebranding a lawyer you know think about ways maybe maybe you can put some gold foil on a window sill or if it’s a coffee shop maybe a hand painted sign or something like that something where you’re really conveying their brand in a physical space in large format.
Finally you want to wrap up every single version with an isolated logo on white again what this will do with you know remind them that hey all this stuff is it’s all examples none of the stuff has to be created or fulfilled or executed on.. this is the logo! so it’s kind of like a closure to the chapter that is this version and quite simply you just want to repeat for all other versions so you should have five slides for three Logo versions for a total of fifteen sides.
We you have completed all fifteen slides demonstrating all the versions of the logo of the design you’re presenting you want to have one slide that compares all options so we get this question all the time and this is one of those, “we never really wanted to put all the logos side by side” every single time we do a logo presentation client asked for it so typically we’ll have it in the slide deck maybe just hidden. I don’t like to compare apples to apples like that but have that slide in there just in case.
so before we get to the final steps of the presentation I thought that you guys would like to see how we create these logo markups and Emily has created some (You can see in the video below)
The first step is actually to find stock images that work really well.
We use storyblocks and in this demonstration we’re looking for stationery like business cards, envelopes the standard mockups that’s the first slide of mock ups that we talked about earlier.
When you’re looking at stock photos look for really high resolution and story blocks website sells really high resolution images and also if it stationary some close up images to be able to see textures and stuff that matches the brand that you’re designing for so something like a rustic scene wouldn’t work out really well for really slick polished brands like Apple.
We then bring this into Photoshop and we’re going to use some smart objects so that way if you are the client changes their mind or design it can be easily changed without doing all the work again.
So at this point your logo presentation is complete and you should have a slide that says thank you, we love you, you’re the best, you’re awesome. Well, however, you want to say it but now it’s time to ask targeted questions here are some questions that we ask.
This is my favorite question of all time and it always gets a laugh because right after you’re done presenting your work there’s always that weird moment where nobody’s really talking they don’t want to be too complimentary but you know they don’t want to say anything negative so it’s kind of like this weird space that you’re in so to break the ice a little bit I always ask
“So do we miss the mark completely it always gets a laugh for some reason typically it’s a nervous laugh but you know whatever but it’s a great way to start things out on a positive note because even if you bomb it the clients can be like “oh yeah you have, this is a step forward” so it’s a great way to kick things off on a positive note.
Another thing that we ask a lot is we go back to discovery and we create user profiles and we always name these people and it’s always something stupid like Joe Dirt. So at this point, I’ll pull that name back into the mix and I always ask “hey how do you think Joe Dirt would react to these logos?”
What that question is doing is it’s taking the client out of “hey what do I like?” “I like this!” “I like that!” “I don’t like this!” you’re asking them to dig into the empathetic side and really put themselves in their users shoes and this is how you overcome that personal preference
Just a side note every single one of the questions that you should ask you need to be directing the client away from any kind of personal preference statement so I try to stay away from open ended questions like “What did you think did you like these?” that’s kind of a danger zone area level questions.
One good question to ask is “Did we take a step in the right direction to solve?” and then you remind them of the pain point it ends up looking like did we take a step in the right direction to help you grow your revenue in 2018
Here’s another question that’s great and it’s:-
“is there one direction that we can just cross off the board right now?”
As you present your work there’s always going to be one option that they like the best and one option that they don’t like at all or like the least. what you’re asking them to do is to say “hey you know I don’t like this one” we’re not asking them to show the trump card of which is their favorite yet.
All right step six don’t expect feedback this is really key, the most feedback that we typically get is “I don’t really like this one!” “I’m kind of leaning towards this” you always want to say “look I know it’s a lot to digest I know you probably want to share it around and ask other people let’s go ahead and give you some time.”
You always want to give your client the time that they need to digest what you just presented so don’t expect feedback and don’t expect creative direction we talked about that at the beginning, but it is key to not expect creative direction.
The last step is to set timelines and expectations you never want to leave a meeting without the next steps and expectations, it’s crucial I’m sure you guys have all seen this where you give a client something to get feedback on and then they just go away and they kind of ghost!.
You always want to set the due date for feedback whether that’s a meeting or an email then it’s thanks and they’re going to give you hugs hopefully there are tears streaming down their face because you just knocked the project out of the park. That is!…
I hope you guys got value out of this, this is a huge question that I had when I first stepped into this business is how do I present my work so I’d love to see you guys share your wins share your pitch decks and share some of the insights that you’ve gained from this that would mean a lot to me.
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Check out the video presented by Ben Burns from the Futur
* We contacted Ben and asked his permission to feature this video as an article and he was more than happy for us to do so.
Ben Burns is a brand strategist, an award-winning designer, and an expert in user experience. As the Digital Director of Blind, he oversees the intersection of design and technology in all client work.
Originally published at The Logo Creative | Logo Design & Brand Identity Designer.